Frequently Asked Questions
What are your two primary services?
Custom Software Development – We specialize in crafting bespoke software solutions tailored to your specific business needs, ensuring efficiency and innovation.
Integrated Development Solutions – Our team collaborates seamlessly with other internal business units to create comprehensive solutions. We handle the technical backend, enabling your team to manage other aspects of the development process.
What other services do you offer?
Apps (Ios & Android)
Web
What business problems do you solve?
By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
How are you different?
Tecnologia selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit